Quality Management to Maximize Corporate Value at Komatsu Ltd. ～Customer Value Creation Activities to Continue to be the Customer's Choice
(Presentation Outline)
The business environment surrounding companies is changing drastically daily, and changes in customer needs and technological advances are occurring at an ever-increasing pace. Our company's sales and production of construction and mining equipment, our main products, are expanding overseas, and the number of overseas employees has reached approximately 70%. In our business, we are accelerating our shift from simply selling products to improving our customers' productivity.
Since 2007, we have been promoting customer value creation activities in our company, or "brand management activities." Manufacturers and distributors work together to think thoroughly from the customers' point of view, realize what customers genuinely want to achieve, and deepen long-term relationships with customers. This results in the development of human resources and improving organizational capabilities worldwide. In this session, I would like to introduce our latest efforts in this activity.
Profile
Joined Komatsu Ltd. In 1977, after graduating from the University of Tokyo's Faculty of Engineering. He studied at Stanford Graduate School of Engineering in the U.S. for two years, starting in 1982. He was stationed at Komatsu in the U.K. After returning to Japan, he served as General Manager of the Awazu Plant Administration Department, General Manager of the Moka Plant, President of Komatsu America Corp., and General Manager of the Production Division. He was appointed as Director in 2009 and President and CEO in 2013. He introduced Smart Construction to the market and acquired Joy Global (now Komatsu Mining Corp.) in the United States. He has accelerated growth by leveraging Komatsu's strengths in IoT, etc. He became Chairman and representative Director in 2019 and Chairman of the Board in 2022. He will be appointed Special Advisor after retiring from the Board in June 2025.
He also served as Vice Chairman of the Japan Business Federation for four years from May 2019 and as Vice Chairman of its Board of Councilors for two years from May 2023.