AIH's Quality Management Journey -Pursuing to be the most sincere hospital -
(Presentation Outline)
Iizuka Hospital is committed to quality management based on TQM (Total Quality Management). In 1992, QC circle activities were introduced to promote improvement activities at the worksite level. In 2010, the Kaizen (improvement) Promotion Office was established to reduce waste and increase value. Improvement activities are being implemented throughout the hospital. Since 2007, the hospital has been working to reduce medical accidents by establishing a standardization and medical safety system through ISO 9001 certification. Starting in 2018, Iizuka Hospital took the opportunity of the Deming Prize challenge to comprehensively review TQM, promote medium—and long-term plans, and put in place the mechanisms for these plans. Through these activities, it was awarded the Deming Prize in 2022.
Profile
1985 Graduated from Kyushu University School of Medicine and entered the Department of Cardiac Surgery, Kyushu University
1991 Research Fellow, Cleveland Clinic, USA
1994 Research Assistant, Cardiac Surgery, Kyushu University
1999 Deputy manager of Cardiovascular Surgery, Iizuka Hospital
2007 Chief of Medical Safety Promotion Office, Iizuka Hospital
2014 Vice President (in charge of medical safety, improvement, and information management)